IMMEDIATE CURRENT OPENINGS - Updated 10/11/11 (see descriptions below):

• Field Technician
• Network Operations Center (NOC) Engineer

Email resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or fax to 276-236-7446. Or you can drop it off at our new office on the Truck Route, 307 Meadow St. 

Each of the positions below is full time and benefits are available including:

• Paid Vacation & Personal Leave
• Medical, Dental, Vision Insurance
• Retirement Plans
• Supplemental Insurance (AFLAC) 

Network Operations Center (NOC) Engineer 

We are currently seeking a highly skilled NOC engineer with the drive and determination to help us support our client base. This position reports to our Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.

Our NOC engineers are responsible for maintaining our RMM tool, user uptime and improving their computing experiences through proactive remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service.

This position will include identifying hardware, network and service problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting customer network and computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our remote monitoring and management (RMM) tool and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote network environment support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.

 Minimum Skills Required: 

 Minimum three years NOC experience
 Microsoft Certified Professional status
 Excellent knowledge of our supported software and technologies
 Strong interpersonal skills required to effectively communicate with users and vendors
 Passion for teamwork, continuing education, problem solving and exceptional customer service
 Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible
 Experience with HP, DELL, Cisco and VMware technologies a plus
 Basic knowledge of WMI and scripting experience a plus
 Valid driver's license and proof of insurance
 Background check and drug screen required
 Reliable transportation

• Troubleshooting network, equipment and service-related problems with remote control technologies
• Analyzing remote monitoring reports to identify capacity and performance issues and remediate them
• Accurate documentation of all activities conducted
• The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
• The ability to learn quickly and adapt to changing requirements  

The Successful Candidate must be:

Benefits include group medical/dental insurance, paid vacation, holidays, personal time and training reimbursement.

Qualified candidates please submit a current resume, along with salary history to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Field Technician 

We're looking for a candidate with a good work ethic and a willingness to learn who is capable of working alone or in a team environment, and who is also a self-starter with proven networking capabilities and experience in a client server environment. An ability to follow directions is a must.

Job Requirements:
3+ years designing, supporting and maintaining client server networks. A working knowledge of current server and PC hardware. A working knowledge of wired and wireless LAN technologies. A working knowledge of TCP/IP networking. Experience with Microsoft Windows server environment including Active Directory, MS Exchange, DHCP, DNS, IIS, SQL, File Sharing and Printing. Experience with Windows 2000, XP, and Vista in a Windows Domain environment. Good network troubleshooting skills, OSI Model. Experience using Microsoft Office products. A familiarity with other operating systems such as Apple OSX, Linux and Unix a plus but not a requirement.

The ideal candidate will have all of the following qualities. Positive high energy. Ethics-driven with an extreme customer satisfaction focus. An ability to take initiative and manage time effectively. High personal integrity. Team oriented with a strong desire and passion to excel.

The ideal candidate will possess the following skills. Good verbal and written communication skills. Excellent people skills are required. Must project a positive service attitude. Must be able to develop a good rapport with customers and present and promote products and services to these customers. Must have a high aptitude for trouble-shooting.

It is preferable that Network Technicians have one or more of the following certifications: MCP, MCSE, CCNA, A+, Security+

Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company's services and products. Network Technicians are also required to maintain up to date knowledge of new products being released on to the market.