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Position: Computer Network Field Technician
Posted: April 29, 2013
We are looking for a dynamic, passionate professional interested in joining our team. Are you ready to use your technical skill set to the fullest? We can help you achieve your career goals if you have an enthusiastic desire for success and enjoy the ever-changing world of technology.
Position Requirements:
- 2+ years supporting & maintaining client server networks
- One or more of the following certifications is desirable: MCP, MCSE, CCNA, A+, Security+, Cisco CCNA, Cisco CCDA
- Microsoft Server Solutions Experience (Active Directory, MS Exchange, DHCP, DNS, IIS, SQL, File Sharing & Printing) in a Windows domain environment
- Working knowledge of wired & wireless LAN technologies and TCP/IP networking
- Experience with a network involving Cisco routing & switching
- Good network troubleshooting skills (Desktops, Laptops, Servers, Security, Wireless, Routers, Firewalls, Switches & Other Network Devices)
- Familiarity with structured cabling
- Positive attitude with strong desire to excel
- Ability to manage time effectively & efficiently
- Ability to learn quickly and adapt to changing environments
- Linux knowledge helpful, but not required
Job Responsibilities:
- Technical Account Manager Assistance
- Aid in managing designated MSP (Managed Service Provider) clients:
- Manage client tickets/issues through an online IT ticket system
- Perform remote support
- Conduct onsite visits
- Conduct scheduled field visits & perform maintenance & repair tasks
- onvolvement in the planning & engineering of projects
- Coordination with Help Desk on issues where necessary
- Assistance in the evaluation of current networks to identify deficiencies
- Optimization of existing network performance via monitoring & management
- Consultation with clients on technology need
- Verbal and written communication with clients and team, as well developing a good relationship with clients
- Troubleshooting Client/Server Network devices
- Assist with internal technical training when necessary
- Following company procedures and practices, as well as developing new processes
- Clear, concise documentation
The applications we use daily are:
- ConnectWise (PSA – Professional Services Automation for IT Companies)
- N-Able (RMM – Remote Monitoring & Management Automation for IT Companies).
Experience with these applications is not required but helpful.
Benefits (Full Time):
- 75% of Employee Health Insurance
- Paid Vacations
- 5 days after 12 months of full time employment
- 10 days after 5 years of full time employment
- 15 days after 10 years of full time employment
- Paid Holidays per year
- Personal Time – 5 days per year
- Retirement Plan - Matching up to 3% of yearly salary
- 25,000 Life Insurance Policy
Salary:
Competitive – based on experience
Company Information:
Professional Networks, Inc. (PRONETS)
307 Meadow Street (Physical Address)
PO Box 389
Galax, VA 24333
Phone: 276-236-8226
Fax: 276-236-7446
Website: http://www.pronetsinc.com
Email Resume to:
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