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FAQ’s Print E-mail


Email

How do I set up my email in Outlook or Outlook Express (POP3)?

How do I set up my email in Outlook or Outlook Express (IMAP)?

What is the difference between POP3 or IMAP?

How do I set up my email in Windows Live Mail?

How do I set up a vacation message in Outlook?

How do I control my email spam?

How do I add someone to my "whitelist" or "blacklist"?

Where do I check my email that ends in my domain?

What should I do if I cannot log into webmail?

Why can’t I send/receive email in webmail?

Why Can’t I Send/Receive Mail in Outlook Express/Outlook/WindowsMail?

I receive mass emails in something that looks like Chinese writing.  How can I fix it?

Can I send a mass email?

I, or someone I know, received an email from my own email account, but I didn't send it. How did this happen?

With Windows Vista, I can't send emails and receive a message "An error occured while attempting to open the windows address book. Unable to find the WAB DLL."

What are the email settings for my Blackberry?

How can I backup my email messages in Outlook (IMAP ONLY)?

 

Where do I find forms for email additions, new domain registrations, and DNS Changes?

 Back to Top


How do I set up my email in Outlook or Outlook Express (POP3)?

  1. Open the program and click Tools > Accounts.
  2. Click the Mail tab.
  3. Click the Add button and choose Mail.
  4. Type in your name, click Next.
  5. Type in your full @yourdomainname.com email address (ex: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it ), click Next.
  6. Next to "My incoming mail server is a" select POP3.
  7. Next to "Incoming mail (POP3, IMAP, or HTTP) server", type in: pop.pronetsinc.com
  8. What you type In the "Outgoing mail (SMTP) server" line will be dependent upon where you are located. If you are going to use our outgoing server, enter outgoing.pronetsinc.com - otherwise, you will need to contact your Internet provider for your outgoing server information.
  9. Click Next.
  10. For the account or username, put in the full email address (ex: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and then put in your password and click Next and Finish.

NOTE: If using our outgoing server, click Properties for the account you just added. Click Servers. At the bottom, click My server requires Authentication and click the More Settings button. Make sure that it is using the same log in information as your incoming server. Click OK, Apply and OK, then click Close on the accounts box and that should do the trick.

Alternatively, you can go to 
http://mail.pronetsweb.com/ and log in with your email address and password.


How do I set up my email in Outlook or Outlook Express (IMAP)?

  1. Open the program and click Tools > Accounts.
  2. Click the Mail tab.
  3. Click the Add button and choose Mail.
  4. Type in your name, click Next.
  5. Type in your full @yourdomainname.com email address (ex: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it ), click Next.
  6. Next to "My incoming mail server is a" select IMAP.
  7. Next to "Incoming mail (POP3, IMAP, or HTTP) server", type in: incoming.pronetsinc.com
  8. What you type In the Outgoing mail (SMTP) server line will be dependent upon where you are located. If you are going to use our outgoing server, enter outgoing.pronetsinc.com - otherwise, you will need to contact your Internet provider for your outgoing server information.
  9. Click Next.
  10. For the account or username, put in the full email address (ex: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and then put in your password and click Next and Finish.

NOTE: If using our outgoing server, click Properties for the account you just added. Click Servers. At the bottom, click My server requires Authentication and click the More Settings button. Make sure that it is using the same log in information as your incoming server. Click OK, Apply and OK, then click Close on the accounts box and that should do the trick.

Alternatively, you can go to 
http://mail.pronetsweb.com/ and log in with your email address and password.


What is the difference between POP3 or IMAP? Back to top


POP3 works by reviewing the inbox on the mail server, and downloading the new messages to your computer's hard drive. IMAP downloads the headers of the new messages on the server, then retrieves the message you want to read when you click on it.
When using POP3, your mail is stored on your PC.
When using IMAP, the mail is stored on the mail server. Unless you copy a message to a “Local Folder” the messages are never copied to your PC.


How do I set up a vacation message in Outlook? Back to top

Follow this link for directions - http://email.about.com/od/outlooktips/qt/et_auto_reply.htm


How do I control my email spam? Back to top

To train your new spam filter, you can simply move spam emails to your spam folder. If you need to edit your spam filter settings, you can login to your email account via our webmail interface:

http://mail.pronetsweb.com/

From there, you can click "Settings" (upper right next to Log Out) and then Click "Spam Settings." There you can adjust your spam filter's behavior. Be sure to click save after you are finished.

How do I add someone to my "whitelist" or "blacklist"?


First login to your webmail account here: http://mail.pronetsweb.com/

From there, you can click "Settings" (upper right next to Log Out) and then Click "Spam Settings". You can then add email addresses or domains to your Safelist (this is your whitelist) or Blacklist. Be sure to click save when you are finished to apply your settings.


Where do I check my email that ends in my domain?
Back to top


You can check your email at http://mail.pronetsweb.com

I receive mass emails in something that looks like Chinese writing. How can I fix it? Back to top
We have been told by the manufacturer of our mass email program that the problem is not with Professional Networks, Inc but that the customer's exchange server needs to be updated with the latest fix. Please contact your IT person if you are using an internal server or mail host so they may fix the problem.

 
Can I send a mass email?

Professional Networks forbids the sending of spam to any public forum or private email address. Spam is defined as any unwanted or unsolicited bulk email, commercial or otherwise. Customers who use their account to engage in the practice of spamming will be subject to immediate termination and will be fined at a rate of $20 per recipient per message. ProNets also forbids the sending of mass email to opt in mailing lists in excess of 20 recipients per 24 hours. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you are interested in sending a mass email to opt in recipients.

Professional Networks provides electronic storage space to its customers for the purpose of publishing private and commercial information. The customer is solely responsible for the content of their publications and agrees to abide by local, state, federal, and international law.


With Windows Vista, I can't send emails and receive a message "An error occured while attempting to open the windows address book. Unable to find the WAB DLL." Back to Top

To correct the issue, open up My Computer and select C:/Program Files/Microsoft Office/office/Outlook. Right click and select Properties, Compatibility. Under compatibility, place a check in the box that states "Run this program in compatibility mode for" and select Windows XP SP2.
Note: Vista compatible versions of Outlook: Outlook 2003 and 2007.


I, or someone I know, received an email from my own email account, but I didn't send it. How did this happen? Back to Top

There is a possibility that the email taht was sent was not from your account, but was instead spoofed to appear that it did.

E-mail address spoofing:
The sender information shown in e-mails (the "From" field) can be spoofed easily. This technique is commonly used by spammers to hide the origin of their e-mails and leads to problems such as misdirected bounces (i.e. e-mail spam backscatter).

E-mail address spoofing is done in quite the same way as writing a forged return address using snail mail. As long as the letter fits the protocol, (ie. stamp, postal code) the SMTP protocol will send the message. It can be done using a mail server with telnet.


What are the email settings for my BlackBerry? Back to Top

Support for email accounts and email setup may vary by service provider.

Email setup is done through your wireless service providers' BlackBerry Internet Service website. Every service provider has different steps to create an email account. However, once you log into your account and access the email setup section, you will need the following:

Email Address: Your Full Email Address
User name: You Full Email Address
Password: Your Email Password
Server address: incoming.pronetsinc.com


How can I backup my email messages in Outlook (IMAP ONLY)? Back to Top


If your mail is set up as IMAP, you can move the folders off the server and on to your local machine - you'll just want to be sure to back up your email. In Outlook, make a folder for the messages you wish to keep under Personal Folders. (Right click on Personal Folders and left click on New Folder and type in the name of the folder. If you're using Outlook 2007, Folder contains Mail and Post Items and make sure it's set to Personal Folders.

You should see your folders on the server underneath that - should say either
This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it or incoming.pronetsinc.com. If you expand that, you'll see your folders.
Click the folder on the server that you wish to move locally and drag it into the new folder you made under Personal Folders. It may take a while depending on the size of the folder. You can also do this with individual messages. To back these folders up on your machine, you can use the Microsoft Outlook Personal Folders backup tool. Here are instructions for doing that.
http://office.microsoft.com/en-us/outlook/HA010875321033.aspx

 


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